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Community FAQ

Do you have questions about our community?  We hope to have an answer below but if we don't, please feel free to call the Clubhouse or send an E-Mail.  We will be happy to assist you with anything related to the services of our community.
 
  Water Meter Basics- Meter reading and leak detection!
  How much water does my irrigation system use?
  I was told that we cannot have garage sales in our community.  How can I sell some of the slightly used stuff that I would like to get rid of?
  What are Governing Documents?
  What are the responsibilities of the HOA?
  What is a Homeowners Association (HOA)?
  What is Kith & Kin?
  How do I rent the Club at Aliana?
  Where are the on-site management staff located in the community? How am I able to get ahold of the staff?
  How large is Aliana, what is the timeframe for full buildout and what amenities does Aliana have?
  What are The Club at Aliana hours?
  Who do I report a street light outage to?
  I have just moved into the community.  Who do I contact to get the access card needed to get into the pool and tennis court area?
  There are a couple of monument lights that are out.  Who do I report that to?

Water Meter Basics- Meter reading and leak detection!
Water Meter Basics –
Meter reading and leak detection
Calculating Water Use
Wondering how much water you use to water the lawn each day? Check the meter. Do you want to know how much water you use to do laundry? Again, you can use your water meter to find the answer. All that is required to find the answers to these questions is the ability to read the numbers from an odometer-like display and some simple math skills. And if you’re wondering if you might have a leak somewhere, your water meter can help you with that too.
For residential customers, your water meter displays water consumption down to a tenth of a gallon, providing you with some very accurate and useful information. Calculating the amount you’re using can be as simple as writing down the numbers from the readout before and after an activity, and then subtracting.
Your water meter is typically located in the ground, along property lines, and near the street (or sidewalk). Once the meter box lid has been removed, you will want to make sure you are looking at the correct meter. You want to match the meter number on your water bill with the meter number on the meter lid. Once you’re sure you’re looking at the correct meter, you’re ready to write down the beginning read. From the odometer-like readout, write down the numbers from left to right, taking note that some of the numbers have a white background and some of the numbers have a black background. When you get to the last digit on the right (a zero), upon close inspection you will notice that the number does not roll over like the higher place digits do. That’s because this zero is just a placeholder, and the sweep hand on the face of the dial indicates which number to write instead. So if the sweep hand is pointing at the “2” on the face of the dial, then the last digit on the readout would be written “2”. If the sweep hand is pointing at the “3”, the last digit of the readout would be written “3”. The hash marks on the dial are incremented in tenths of a gallon, so if the sweep hand is somewhere in between the “2” and the “3”, you simply count the number of hash marks, add a decimal point after the “2”, and write down the number of tenths. Confused yet? Let’s look at an actual meter for practice.
The meter number is located on the lid of the meter
Below is a sample of a meter that may be at your property.
For the meter below, the reading is 18.3 gallons.
If you are comparing the meter reading listed on your bill to the actual numbers on the dial, you may be
wondering why the bill has fewer digits listed. That’s because you are only billed for each 1000 gallons of
use. The numbers on the dial with a white background indicate 1000’s of gallons. The numbers with a
black background indicate hundreds, tens, and single digits are listed around the outer edge in blue. For the
purposes of billing, only the white digits are read and recorded on your statement. However, if you are
calculating usage, you will want to use the full meter reading.
Leak Detection
The placement and shape of the leak indicator on your meter will vary depending on the manufacturer. Some
leak indicators will appear as a small red triangle. You can identify your leak indicator by turning on an
outside hose bib and you will see the indicator spinning.
If your meter’s leak indicator is moving and you are certain that all the water is turned off both inside and
outside the home, you have a leak.
The leak indicator is designed to aid in the detection of small amounts of water flow through the meter, such as
might be seen with leaking faucets, toilets, or irrigation valves.
These continuous, small volume leaks can add up to significant and costly water waste over the length of a
couple months or a year, and often going undetected until a homeowner receives an elevated water bill.
As a precaution against a false indication of a leak, ensure that no scheduled irrigation is running due to an
automatic timer, that automatic icemakers are off, and that no water softening systems are recharging.
If movement on the meter is still detected following a thorough check of the premises, then further
investigation is warranted and you may need to contact a plumber to assist with repairs.
SWEEP
HAND
LEAK
INDICATOR
READING
 
How much water does my irrigation system use?
How Much Water Does My Irrigation System Use?
The below examples show how much water typical irrigation systems use. These scenarios assume a typical 12-gallons-a-minute output per zone. Your zones, water pressure, nozzle size, and other factors may vary.
I have a ¼ acre or smaller property: Scenario A B C
I have a ½ acre or larger property: Scenario D E
How to get a rough estimate of my usage:
I have ___ turf zones running ___ minutes per cycle, and ___ shrub zones running 10 minutes per cycle, 2 days a week =
12 gallons a minute per turf zone 12 gallons a minute per shrub zone
minutes per cycle minutes per cycle
gallons per zone per cycle gallons per zone per cycle
___ x ___ zones = ___ gallons per cycle for ___ turf zones
___ x ___ = ___ gallons per cycle for ___ shrub zones
___ x ___ cycles = ___ gallons per week for ___ turf zones
___ x ___ days = ___ gallons per week for ___ shrub zones
___ x 4 weeks = ___ a month for ___ turf zones
___ x 4 weeks = ___ a month for ___ shrub zones
Totaling ______________gallons or divide into 748 to equal ____ Ccfs
Next step: Contact a Certified Licensed Irrigation Auditor to get a detailed assessment of water use and how to water efficiently.
Watering Best Practices Seasons change, so should your system. Familiarize yourself with the settings on your irrigation controller and adjust the watering schedule regularly to conform with seasonal weather conditions.
Play “zone” defense. Schedule each individual zone in your irrigation system to account for the type of sprinkler, sun or shade exposure, and the soil type for the specific area. The same watering schedule rarely applies to all zones in the system.
Make it a date. Inspect your irrigation system monthly. Check for leaks, broken or clogged heads, and other problems, or engage an irrigation professional to regularly check your system. Clean micro-irrigation filters as needed.
Get your head adjusted. Correct obstructions in sprinkler heads that prevent sprinklers from distributing water evenly. Keep water off pavement and structures.
 
I was told that we cannot have garage sales in our community.  How can I sell some of the slightly used stuff that I would like to get rid of?
You may want to try our Classified system.  It is a great way to advertise without the hassle!
 
What are Governing Documents?
The declaration (CCRs), bylaws, operating rules, articles of incorporation or any other documents which govern the normal operating procedures of an association.
 
What are the responsibilities of the HOA?
The full description of the responsibilities of your HOA can be found in the Covenants, Conditions and Restrictions (CCRs), AKA "Deed Restrictions". Some of these responsibilities are (1) Maintenance and Management of common areas and amenities; (2) Enforcement of the CCRs or Deed Restrictions; (3) Designation of the Design Reveiw Committee (DRC), a committee that evaluates any exterior improvements to your property, maintaining harmony and integrity of the community.
 
What is a Homeowners Association (HOA)?
A Homeowners Association (HOA) is a legal entity created by a real estate developer for the purpose of developing and managing a communtiy of homes. It is given the authority to enforce the covenants, conditions & restrictions (CC&Rs) and the manage the common amenities of the development. It allows a developer to end their responsibility over the community, typically by transferring ownership of the association to the homeowners after selling. Ina  large percentage of US neighborhoods, where free standing homes exist, the homeowners gather together to protect their property values and improve the neighborhood by having and participating in a HOA. Most homeowners associations are non-profit organizations and are subject to state statutes that govern non-profit corporations and homeowners associations.
 
What is Kith & Kin?
Kith & Kin is your Communtiy Support Organization - otherwise known as Aliana Community Council, seperate from your Homeowners Association. Please visit the Kith & Kin tab for complete information on how this program is funded and operates.
 
How do I rent the Club at Aliana?
A portion of the Clubhouse is available for rental by residents only. Unfortunately, third-party rentals are not allowed. Please log-in for information on rentals under the Community Document Library tab.
 
Where are the on-site management staff located in the community? How am I able to get ahold of the staff?
The on-site staff is located at The Club at Aliana on the corner of W. Bellfort and FM 1464. The physical address for The Club is 17122 W. Bellfort, Richmond, TX 77407. Residents may drop in anytime during business hours.
 
How large is Aliana, what is the timeframe for full buildout and what amenities does Aliana have?
Aliana is a Master Planned Communtiy on 2,000 acres that is currently in the early stages of development. The timeframe for buildout is unpredictable and depends on the market. As a resident of Aliana, you will have full access to the beautiful and extensive Club at Aliana recreational facility.The Club at Aliana is a fully decorated clubhouse that provides on-site managemnet for the communtity, available staff 6 days a week, plenty of space to visit and enjoy at your leisure, rental options for residents only, a double-sided gourmet kitchen, a 24-hour access fitness facility, a resort style swimming pool with lap pool and a tennis court.
 
What are The Club at Aliana hours?
The Hours for the building are from 9:00 am to 6:00 Tuesday through Saturday, and 12:00 pm to 5:00 pm on Sunday. The Fitness Center is open 24 hours a day with your Access Card. The pool hours vary and can be viewed on the Pool Schedule page under the Community Amenities tab.
 
Who do I report a street light outage to?
Please take note of the 6 digit number that is located on the street pole and report it to Center Point Energy at www.slo.centerpointenergy.com
 
I have just moved into the community.  Who do I contact to get the access card needed to get into the pool and tennis court area?
Welcome to Aliana! Make sure to stop by at your earliest convenience to The Clubhouse with your closing documents and a photo ID. We will provide you will a new resident packet to fill out. Remember, you will not be able to be issued an Access Card until we have a waiver on file for every adult living in the household (18 years or older).
 
There are a couple of monument lights that are out.  Who do I report that to?
Please contact The Club at Aliana at (281) 207-6750 to report anything that needs special maintenance not recognized on a regular basis.